绩效申诉

申诉范围

申诉范围

1. ODR订单缺陷率过高 (Order Defect Rate>1%)

1. ODR订单缺陷率过高 (Order Defect Rate>1%)

2. 迟发率过高 (Late Shipment Rate>4%)

2. 迟发率过高 (Late Shipment Rate>4%)

3. 订单取消率过高 (Pre-Fulfillment Cancellation Rate>2.5%)

3. 订单取消率过高 (Pre-Fulfillment Cancellation Rate>2.5%)

4. 虚假发货 (Invalid or Early Tracking)

4. 虚假发货 (Invalid or Early Tracking)

5. 提前确认发货 (Confirming orders prior to actual shipping them)

5. 提前确认发货 (Confirming orders prior to actual shipping them)

6. A to Z投诉

6. A to Z投诉

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